Refund policy
Return Policy
Thank you for choosing our products. Please read this Return Policy carefully before making a purchase. Any purchase shall be deemed as your acceptance of, and agreement to comply with, all terms and conditions set forth herein.
I. Return Timeframe
You may request a return within 30 days from the date of receipt of the product. After the 30-day period, we will be unable to process any refund or exchange.
II. Eligibility Conditions
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The product must remain in perfect condition—unused, undamaged, unstained—and must include the original packaging, tags, and all accessories.
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Valid proof of purchase, such as order details, receipt, or invoice, must be provided.
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All customized products are not eligible for return or refund without cause.
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If a customized product is damaged during transit, please provide relevant evidence (e.g., photos, videos) within 48 hours of receipt. Upon verification, we will offer a full refund or remake the product.
III. Refund Instructions
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Once your return request is approved, we will notify you via email.
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The refund will be issued via the original payment method. The processing time may vary depending on the bank or payment platform.
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If the product shows signs of use, damage, or missing accessories, a partial refund may be issued.
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Shipping and related taxes incurred due to personal reasons (e.g., dislike, incorrect size) shall be borne by the customer.
IV. Exchange Policy
We only offer exchanges for non-customized products in the event of quality issues. To request an exchange, please contact our customer service team at: hsh1848283518@outlook.com
and mail the product to the following address:
No. 282 Guangcong North Road, Conghua District, Guangzhou City, Guangdong Province, China.
V. Return Shipping
Please ship the product to:
No. 282 Guangcong North Road, Conghua District, Guangzhou City, Guangdong Province, China.
We recommend using a traceable and insured shipping method. We are not responsible for loss or damage that occurs during return shipping.
VI. Contact Us
If you have any questions regarding the return process, please contact our customer service team via email at:
hsh1848283518@outlook.com
We will respond to your inquiry as soon as possible.
The final interpretation of these terms shall reside with Guangzhou Yijian Import & Export Trading Co., Ltd.
